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Terms of Use

Last updated: August 20, 2026

These Terms of Use ("Terms") govern access to and use of the Scanner Sentinel remote monitoring platform, the website scannersentinel.com, and related services (together, the "Service"), operated by Scanner Sentinel ("we", "us", "our"). By accessing or using the Service you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.

1. The Service

Scanner Sentinel provides continuous remote condition monitoring for medical imaging scanners. The Service collects equipment telemetry - such as magnet health, environmental conditions, and incoming power - and presents it in a dashboard with configurable alerts delivered by SMS and email.

2. Important limitations of the Service

  • The Service is an equipment monitoring and information tool. It is not a medical device, it does not diagnose or treat patients, and it does not process patient data.
  • The Service does not replace your equipment service provider, manufacturer service arrangements, or qualified on-site personnel. Alerts are informational and support - but do not substitute for - professional judgment.
  • Monitoring and alert delivery depend on site connectivity, power, sensor condition, and third-party networks (including cellular and email providers). We do not guarantee that every condition will be detected or that every alert will be delivered or received in real time.

3. Accounts and responsibilities

  • You must provide accurate account information and keep it up to date.
  • You are responsible for safeguarding your login credentials and for all activity under your account.
  • Your organization's administrators are responsible for configuring users, permissions, thresholds, and alert recipients appropriately.
  • You must notify us promptly of any unauthorized use of your account.

4. Acceptable use

You agree not to:

  • Use the Service in violation of applicable law or regulation.
  • Attempt to gain unauthorized access to the Service, other accounts, or connected systems.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Reverse engineer, copy, resell, or sublicense the Service except as permitted in writing.
  • Use the Service to build a competing product.

5. Data and ownership

Your organization retains ownership of the equipment telemetry generated by its monitored systems. You grant us the rights needed to collect, store, process, and display that data in order to operate the Service, and to use aggregated, de-identified data to maintain and improve the Service. Our handling of personal information is described in the Privacy Policy.

6. Intellectual property

The Service, including its software, design, dashboards, and branding, is owned by Scanner Sentinel and protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you.

7. Subscriptions and termination

Access to the Service is provided under the subscription or agreement in place with your organization. We may suspend or terminate access for breach of these Terms, non-payment, or where required to protect the Service or its users. Upon termination, your right to use the Service ceases; data handling after termination is described in the Privacy Policy.

8. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will prevent equipment failure, downtime, or loss.

9. Limitation of liability

To the maximum extent permitted by law, Scanner Sentinel will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or use, arising out of or related to the Service - including damages resulting from equipment failure, missed or delayed alerts, or reliance on monitoring data. Our total aggregate liability for any claim arising out of the Service will not exceed the amounts paid for the Service in the twelve months preceding the claim.

10. Changes to the Service or these Terms

We may modify the Service and these Terms from time to time. When we make material changes we will revise the "Last updated" date above and provide notice through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of the jurisdiction in which Scanner Sentinel is established, without regard to conflict-of-law principles, unless a signed agreement between us and your organization states otherwise.

12. Contact

Questions about these Terms can be sent to hello@scannersentinel.com.